Privacy Policy
Last updated: April 11 2026
1.Introduction
This Privacy Policy explains how Connection Point Psychology collects, uses, stores, and protects your personal information. Connection Point Psychology is committed to handling your information with care, transparency, and respect, in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the professional obligations of psychologists registered with AHPRA.
By using this website or services, you agree to the practices described in this policy.
2.What Personal Information Is Collected
Connection Point Psychology may collect the following types of personal information:
From website visitors and enquiries:
Name, email address, and phone number submitted via contact forms
General enquiry details or messages you send
From online bookings:
Name, date of birth, contact details, and appointment preferences
Information provided during the booking process via the scheduling platform
Personal and demographic information
Health information, including presenting concerns, psychological history, and session notes
Medicare, health fund, NDIS or other insurer details where applicable
Emergency contact details
Medical and mental health history (where relevant)
Payment and billing information
Automatically collected information:
Website usage data, IP addresses, browser type, and cookies via Google Analytics or similar tools
This information is collected in aggregate and is not used to personally identify you
3.Why Information Is Collected
Connection Point Psychology collects personal information only for purposes that are directly related to providing you with care and communicating with you. These purposes include:
Responding to your enquiries and booking requests
Providing psychological assessment and therapy services
Maintaining clinical records as required by law and professional standards
Processing Medicare rebates or insurance claims
Sending appointment reminders and administrative communications
Managing billing and claims
Improving this website and understanding how visitors use it
Connection Point Psychology will never use your information for unrelated purposes without your explicit consent, or authorised or required by law.
4.Sensitive Information
Health information, including mental health information, is classified as sensitive information under the Privacy Act and is afforded a higher level of protection. Connection Point Psychology collects health information only where it is necessary to provide psychological services, and handles it with the utmost care and confidentiality.
5.How Information Is Stored and Protected
Your personal and health information is stored securely using the following measures:
Clinical records are stored in an AHPRA and Privacy Act compliant practice management system
Telehealth sessions are conducted via encrypted, privacy-compliant platforms
Electronic records are protected by password access and encryption
Physical records (where applicable) are stored in locked, secure facilities
Connection Point Psychology retains client records for a minimum of seven years from the date of last contact, or until a minor client turns 25, in accordance with Australian legal and professional requirements. After this period, records may be securely destroyed.
6.Disclosure of Information
Connection Point Psychology does not sell, trade, or rent your personal information to third parties. Your information may be shared in the following limited circumstances:
With your consent: for example, with a GP, psychiatrist, paediatrician, or other treating professional as part of collaborative care
To insurers or referrers: such as Medicare, NDIS or other insurers, as required
As required by law: including mandatory reporting obligations under child protection legislation, or in response to a court order
To prevent serious harm: where there is an immediate risk to your safety or the safety of others, consistent with our duty of care
7.Cookies
This website uses cookies to improve your browsing experience and collect anonymous usage data. You can disable cookies through your browser settings at any time, though this may affect some website functionality.
8.Your Rights
Under the Australian Privacy Principles, you have the right to:
Request access to the personal information held about you
Request correction of inaccurate, incomplete, or outdated information
Make a complaint if you believe your privacy has been mishandled
Withdraw consent for non-essential communications at any time
Requests should be made in writing. To exercise any of these rights, please contact Connection Point Psychology using the details below. Access may be subject to lawful exceptions under the Privacy Act.
9.Accessing or Correcting Your Information
To request access to or correction of your personal information, please contact Connection Point Psychology in writing. You will be responded to within a reasonable timeframe and in accordance with obligations under the Privacy Act.
In some circumstances, Connection Point Psychology may be unable to provide access to your information. For example, where doing so would have an unreasonable impact on the privacy of another person, or where the information is subject to legal professional privilege. If your request is declined, this will be explained in writing.
10.Making a Complaint
If you have concerns about how Connection Point Psychology has handled your personal information, please reach out directly in the first instance so we can work to resolve the matter.
If you are not satisfied with the response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC) www.oaic.gov.au
11.Changes to This Policy
Connection Point Psychology may update this Privacy Policy from time to time to reflect changes practices or legal obligations. The current version will always be available on this website, with the date of last update noted at the top of this page.
12.Contact
For any privacy-related questions, requests, or concerns, please contact:
Alexandra Connell
Connection Point Psychology
hello@connectionpointpsychology.com.au